You can toggle On/OFF your availability to serve chats by toggling the Available setting present on top of the chat page. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/04-14/9424acbf-eb81-46a4-b33b-ecf2aa70a73c/IMG-20200414-WA0008.jpg