Chat Status

Chat status enables Support team to stick to make themselves available to chat for their customers.

If Customer Support team works for 24X7, then work hours is switched on always.

Work hours on/off is available under Manage >> Chat Status  menu item

  • Toggle On Current Chat Status - Displays chat widget in the website.

Chat status on

Chat widget available

  • Toggle Off Current chat Status - Hides chat widget from the website.

Chat status off

Chat widget hidden

  • Toggle Off Current chat status - Any on going chat with the visitor will be available for the agent to respond. The widget will be hidden once the chat ends.
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  • 09-Sep-2015