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Home > Product Release Notes > January 5 2022 Production Release
January 5 2022 Production Release
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New Feature:

  • Admins and agents who have permission to manage agents are now allowed to turn-off availability of other agents. This feature is available in Scale and above plans.
  • Admins can refer to the newly introduced “Last active” metric to know if an agent is actively chatting. 
  • Added “Idle” filter option to agents list to filter out agents who are available and not active for the past 20 minutes.



  • In the agent details popup we show more accurate current status of the agent.
  • Made the application front end to work with the latest version of HTTP protocol.


Bug Fixes:

  • Fixed issues around unsetting max chat limit of owner and agents.
  • Updated phone number validations to accept latest phone number formats.
  • Upgraded parts of the backend to get latest security updates.
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