Highlights:

• Fixes high severity bugs and other reported issues.
• Refines the visitors tab by showing only the actively browsing visitors by default and removing stale visitors.
• Webhook API documentation in developer portal.

New Feature:

• Add widget components to handle form type special messages from bot.

Bug Fixes:

• Orders transcripts in descending order of time in history section, transcripts beyond yesterday.
• Unable to start monitoring the chat message getting displayed when user clicks on monitoring tile when the visitor is blocked.
• Connecting banner displayed in the visitor widget even after the visitor comes back online.
• Custom pre chat field values are not available in Offline message / Integration tickets.
• Department picker label name change is not getting reflected in the widget.
• Monitoring tile/window not getting disappeared or appropriate message not shown in monitoring window in case of a department transfer.
• Plan change for SSO feature from Scale to Scale plus.
• sendVisitorTranscript job is getting stuck in queue.
• Mobile Widget - Widget keeps on maximising when agent navigates to other page or refreshes the page.
• Changing Department picker dropdown text to "Choose Option".
• Custom Pre-chat Fields not getting updated when visitor submits pre-chat form.
• Refrain from creating new socket connection in case of SendClientState failure.
• Missed chat transcripts/Missed chat slack notification are not getting created for auto-assigned chats if the visitor ends the chat without agent accepting the auto-assigned chat request.
• Visitors with long duration on website is displayed in visitor tab.
• Show only actively browsing visitors by default in the visitors tab.
• Catch error message change in when user clicks on Monitoring tile.
• "Sorry, our agents appear to be busy right now" message shown to visitor when visitors simultaneously login and agent becomes busy.
• Fixes incorrect agent referencing in transcripts and added a new key agentChatId_v2 in agents public rest endpoints.
• "Monitoring stopped" banner getting displayed in the monitoring window even if the chat is ended by agent or visitor.