This was a big release. We have completed feature parity with V1 and are all set to migrate all V1 customers to V2 🎉
New features in V2
- New “Online Agents” section on sidebar to view all agents available
- Improvements to the Visitors section:
- Can now see unlimited number of visitors on the website (Used to be able to see only 30 visitors in v1)
- Can now filter visitors by widget profile and/or country and/or browsing status and/or chatting status
- New profile setting to turn off/on proactive chat & live visitor tracking
V1 features now available in V2
- Agents can sign in via Google account in V2
- Single Sign on: V2 accounts can now enable SSO and let agents login via these providers
- G-Suite
- Okta
- OneLogin
V1 integrations now available in V2
- Wordpress
- HelpScout
- BigCommerce (with support for their latest API)
- MailChimp
- JoinMe
- MS Dynamics